I received an email this morning from a vendor who had to issue a me aculpa. They had sent a previous announcement with errors and with unclear information. In the email I received today they stated "Communication delivered is not the same as communication received." It made me think.
We don't always here the message that is being delivered. More commonly we hear what we want to hear, or we hear what we think was said, but because it wasn't communicated effectively the message became skewed or misinterpreted. This can happen in personal or business relationships. It can happen with verbal or written communication.
Communication isn't easy, and different mediums exist. Some of the connective threads for good communication across any meduim include: clarity, listening well, and being concise.